We live in a digital landscape where what other people think about your business is on display every day.
This is why customer reviews and shared positive comments on social media are vital to your growth and success.
Let’s look at increasing customers who share positive experiences on social media and how to do it.
Ask Questions
You can use your social media platforms to ask your customers how they feel about your business, your service, or your products.
For example, if you sell outdoor wear, you could pose this question, “If you wear our down jacket, how do you like it?” Or you could ask all wearers of your down jacket to share their photos on Facebook.
You’ll want to ask specific questions that lead customers to share positive things about your products and services. Ask what they liked about an item, how its been helpful to them, or if they’d recommend it to others and why.
Provide the Ultimate in Customer Service
Businesses that consistently go above and beyond when it comes to customer service have a better chance moving people to share their positive experiences on social media.
If you’re offering the best products/services along with stellar service, you will have a much better response when surveying or asking customers for their opinions. (tweet this)
To Conclude
With nearly 90% of people trusting online reviews as much as a personal recommendation, you can see why shared positive
are so important.
By creating a strategy and implementing a process that encourages your customers to not only leave reviews but positive experiences on social media, you’ll increase engagement and overall trust in your brand.
Don’t forget to always respond to these shared experiences (both positive and negative). Be real and connect with social users consistently.
These positive shared experiences will encourage others to find your business a trustworthy one and one that they are confident doing business with.
Surveys help you make the best decisions for your business. Are you ready to get started with your free Survey Town trial? Start with your free account today, and you can upgrade at any time.
Image: Hudson Hintze on Unsplash