You created your survey, you got responses, and you analyzed the data. Now what?
Assessing your Net Promoter Score (NPS) is more about learning what your customers think. It’s also taking action on the results. In this article, we look at the benefits of sharing your NPS Score with employees.
Enhance Employee Motivation
If you want your NPS survey to be successful, you want to share it with your team. Sharing your Net Promoter Score data lets your employees know where your company stands with its customers.
The data can inspire and motivate your staff to deliver a better customer experience. They can see by your NPS score how well they’re doing.
By sharing your score, you give your staff a benchmark for future improvement.
Build a Net Promoter Culture
If you want to install a culture of service, one of the best ways to do that is to share your NPS score with your team.
The culture of your business is key to growth. Happy employees mean happy customers. By creating a Net Promoter culture at your business, you show your staff that you care about service.
This first starts with your team. When you share your score with them, you help them understand the importance of the overall customer experience. Don’t forget, though, that the employee experience is key as well. Treat your staff well, and the customers will follow.
To Conclude
If you want to get the most out of your NPS survey, you want to share the feedback with your employees. Not only does this leave them more engaged, but they’ll feel a part of the solution as well. (tweet this)
When your employees see the data in front of them, they have something to work with. They have a connection with the data and can work towards increasing your Net Promoter Score.
Employee buy-in is key to driving growth and customer loyalty. Once you’ve shared your data with staff, brainstorm ways to improve your score by enhancing your customer service as well as the customer experience.
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Image: Markus Winkler on Unsplash