NPS, CSAT and CES surveys

Keep a pulse on customer satisfaction

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Keep a pulse on customer satisfaction

Use NPS (Net Promoter Score), CSAT and CES to gather feedback and take action

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Our Latest Feature

Three Steps to Survey Success!

Step One

Create A Feedback Survey

Use NPS ( Net Promoter Score ) and over 19 different question types to create the perfect survey and personalize them to increase your response rates.

Step Two

Give Your Survey to Your Customers “Where They Are”

Send your survey to your post-purchase email list or link it from your checkout pages.  Enrich your responses by passing in data that we can add to their responses.

Step Three

Judge Your Performance

View charts on how your respondents answered your questions.  Share reports with managers so they can see how they are performing.  Export all your responses to spreadsheets for further analysis, sharing or safekeeping. Partners with SurveyTown to Measure its Performance and Inform its Team


Use Surveys To Improve Your Business

Customer Service Management
Get real-time feedback on how your service is performing.
Integrate survey data with our API and receive Webhook notifications.
Ecommerce sites
Monitor your NPS scores and slice-and-dice your data.

See a complete list of our features.