Customer Experience, Monitored

Keep a pulse on customer satisfaction with NPS, CSAT and CES surveys

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What We Do

SurveyTown helps you understand your customer experience with customizable Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and Customer Effort Score (CES) surveys. Hear about and repair negative experiences. Amplify positive experiences by incentivizing customers to share them on social networks. Monitor your performance over time and make great business decisions.
  • create

    CREATE

    Create NPS, CES, CSAT and Rating surveys
     

  • customize

    CUSTOMIZE

    Define different success pages based on ratings. Customize the look of your survey.

  • ALERT

    ALERT

    Alert people in your organization when you receive any or a particular type of response

  • share

    SHARE

    Embed questions in post-purchase or ticket closure emails. Share survey links on your website

  • integrate

    INTEGRATE

    Pass in data to enrich NPS content, receive data back via our API and Webhooks

  • reports

    REPORTS

    See you ratings in real-time reports
     

Our Latest Feature

Three Steps to Survey Success!

Step One

Create A Feedback Survey

Use NPS ( Net Promoter Score ) and over 19 different question types to create the perfect survey and personalize them to increase your response rates.

Step Two

Give Your Survey to Your Customers “Where They Are”

Send your survey to your post-purchase email list or link it from your checkout pages.  Enrich your responses by passing in data that we can add to their responses.

Step Three

Judge Your Performance

View charts on how your respondents answered your questions.  Share reports with managers so they can see how they are performing.  Export all your responses to spreadsheets for further analysis, sharing or safekeeping.  

ScreenPrinting.com Partners with SurveyTown to Measure its Performance and Inform its Team

CASE STUDY

Use Surveys To Improve Your Business

Customer Service Management
Get real-time feedback on how your service is performing.
Ecommerce sites
Monitor your NPS scores and slice-and-dice your data.
Developers
Integrate survey data with our API and receive Webhook notifications.

See a complete list of our features.

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