Features

Gather and take action on your NPS, CSAT, CES and Rating scores.

Gather feedback.
Improve customer support.

Gain insight from your customers by asking for their real-time feedback on your preformance using NPS, CSAT, CES and Ratings questions. Improve your customer support by monitoring your performance.

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Create Net Promoter Score questions

Craft a customer feedback form using NPS, CSAT or CES questions. Ask additional questions to gain additional insights.

Promote & Collect Responses

Publish your survey to your customers on the web or embed your feedback questions into email campaigns. Alert customer service personnel in real-time to potential problems with email alerts.

Review & Analyze

SurveyTown collects all responses to your feedback surveys and shows you graphs and reports. Quickly see the number of responses and view your aggregated statistics on responses in charts. You can also export data or retrieve response data from our API.

feature-flexibility

Flexibility for Everyone

With multi-users, larger organizations can easily manage feedback surveys and collaborate together.  When you create multiple users, you can assign them permission to view certain survey results and not others.

SurveyTown has the features to get you results.

– Survey Capabilities –

icon-10-question-types

NPS, CES, CSAT, Ratings + 15 other Question Types

Create your feedback survey using NPS (Net Promoter Score), CES (Customer Effort Score), CSAT (Customer Satisfaction Score) or Ratings questions. Add additional questions to complete your response gathering.

Single- or multi-page

Single- or multi-page

Create a single-page or multi-page survey, depending on your needs.

Robust reporting

Robust reporting

See your survey results in beautiful graphs and charts.

Data export

Data export

Export all of your individual responses for analysis and safe-keeping.

Logic and actions

Logic and actions

Skip pages, send emails, and route users to different URLs based on their answers to survey questions.
See feature details »

Email notifications

Email notifications

Send thank you or confirmation emails to survey respondents and notification emails to yourself.

Automatic open/close

Automatic open/close

Set open and close dates if all your responses need to be collected over a certain time period.

Tags

Tags

Organize your surveys by tagging them with categories or key words.

Embed Questions

Embed Questions

Put questions directly into an email for one-click responses.
See feature details »

Report Views

Report Views

See how different groups of people answered your survey differently.
See feature details »

 
– Brand Recognition –

White-label capabilities

White-label capabilities

Brand individual surveys to your company and remove any mention of SurveyTown.

Custom survey URL

Custom survey URL

Use our white-label URL to host your surveys.

Add company logo

Add company logo

Brand surveys to your company by adding your logo to them.

Rebrand entire app

Rebrand entire app

For our Reseller partners, add you logo and colors to white-label the entire application.

Custom login URL

Custom login URL

Reseller partners can create a completely new URL where your customers can access the application.

Custom powered-by link

Custom powered-by link

Remove our “Powered-by SurveyTown” language and use your own.

– Integrations –

API access

API access

Use our API to integrate your survey data into other applications.

Webhooks

Webhooks

Receive survey data in real-time.

Developer control

Developer control

Create multiple API keys for different uses.

– Access –

Multipe users

Multiple users

Create multiple users and collaborate with others in your office.
See feature details »

Control Permissions

Control survey permissions

Control which surveys specific users can edit or view.

Control Functional Permissions

Control functional permissions

Give users the ability to edit surveys or just view the reporting.

– Super Admin –

Enterprise-wide Platform

Enterprise-wide platform

Enterprise and Reseller partners can view all of the accounts under their control, login as their customers, and even schedule notifications to display in the application.

Full-featured sub accounts

Full-featured sub accounts

Enterprise or Reseller partners can create new survey accounts for their customers.

Consolidated billing

Consolidated billing

Enterprise or Reseller partners can receive one bill for all the accounts they manage.

What can SurveyTown do for you?

If you have questions about our plans or need some guidance on the type of plan that is right for your organization, please contact us. Were happy to help!

Contact Us