You want to grow your business and make your customers happy. Surveys can help. Here’s how your eCommerce business can be using surveys to drive results.
survey respondents
3 Goals You Should Have for Your Survey
Survey Tips
Before you create your survey, do you have survey objectives in mind? They are vital. Let’s look at three goals you should have for your survey.
3 Things Your Customers Wish They Could Tell You
Survey Tips
You want to provide the best customer service and improve consumer communications. Here are three things your customers wish they could tell you.
How to Customize Your Surveys Using Logic & Action Techniques
Survey Tips
Customizing your surveys is a great way to drill down into your respondents answers. Here’s how to customize your surveys using logic & action techniques.
4 Reasons Scaling Your Business Starts with Surveys
Survey Tips
As a business in today’s competitive climate, you are concerned with growing your business.
Growing and scaling begin with customer insights. Once you have these, you are better positioned for growth. How do you get these insights? You use surveys for scaling.
Here are four reasons scaling your business starts with surveys.
#1: You Learn About the Customer Journey
Do you know where your customers come from?
If not, it’s well past time you get the answer to this question. Once you know the answer, you are more equipped to market to the right audience in the right place and at the right time.
Your business needs to know where your most sought-after customers come from.
The best way to find this out is using a survey.
You might learn they first heard about you from word of mouth, a Facebook post, your social media page, or a paid ad.
The best thing you can do is simply survey your customers and ask them about their first encounter with your business. This helps you determine which channel works best for your company.
#2: You Learn About Your Product Satisfaction
Perhaps you’ve had a number of sales. But do you know what the purchasers really think of your products or services?
Have you had any repeat business?
In order to scale your business, you have to know if there’s a place for your products or services. To do this, you need to survey current customers to find out what they liked about your product, why they purchased it, and if they would purchase from you again.
Again, surveys can help you scale your business.
If you haven’t begun selling products yet, you can test market your products and send surveys to these users before going to market.
Whichever spot you find your business in, scaling your business starts with customer satisfaction surveys.
#3: You Can Increase Your Online Reviews
Another way surveys can help you scale your business is by helping you gain positive online testimonials.
First, you send out a short customer satisfaction survey after the sale and once the customer has received your product.
If the survey is positive, you then send another email asking them to leave you a Google review. As an extra incentive, you might offer them a small discount or free shipping.
Your customers will also understand that you care about them because your first asked for their opinion.
Online reviews can help you scale your business because in our digital age, most people check online reviews before making a purchase. The more positive reviews you have, the more customers are encouraged to make a purchase from you.
#4: You Can Strengthen Customer Loyalty
Another reason scaling your business starts with surveys is you can use them to enhance customer loyalty.
Your customers want more today than providing a high-quality product. They expect over the top customer service.
In order to scale your business and take the lead over the competition, you want to build customer loyalty and enhance retention.
You’ll find that your customers like working with a business they feel they have a more personal relationship with. Your customers want to feel connected. When you ask their opinion, they feel valued.
You can use surveys to find out what your customers think about a myriad of things. For example, if you’re considering a new product, show it to your customers and ask them what they think in a survey.
Just be sure to keep to one subject per short survey so you don’t overburden them.
Final Thoughts
You already know that surveys are a superb way to get customer feedback. Surveys help you learn where your customers are satisfied and where you might have pain points.
Surveys can also help you gain important insights into your target audience. Using surveys for customer insights can help propel your growth right past the competition.
You can use surveys to find out more about your target market – what they want and what they need. This is why it’s an innovative idea to use surveys to scale your growth. (tweet this)
Surveys can help you make the most informed decisions for your business to jump start growth and scale your business.
Surveys can help you get valuable customer feedback about what your customers need and want. You can then use this feedback to scale your business. Are you ready to get started with your Survey Town account? Start with your account today.
Image: Volodymyr Hryshchenko on Unsplash
3 Tips for Executing a Flawless Email Survey Campaign
Survey Tips
Email marketing is here to stay.
Nearly all of your customers use email. In fact, they gave you their email address so you could contact them.
They’ve invited you into their email box, and it’s up to you to use it. We encourage you to harness the power of email marketing for your surveys.
In this article, we look at three tips for executing a flawless email survey campaign.
#1: Send a “Pre” Invitation
To get better survey results, send your customers an email before you email them the survey.
Use this chance to let your customers know the survey is coming. This is the first invitation to complete it.
In this initial email, tell them what you’re going to do with the feedback. Explain to them why you need their information. Let them know that their feedback is beneficial to you, and that you’re going to use their responses to make your products and services better.
You also can tell them in the pre-invitation how long the survey will take to complete.
Many businesses find that by sending this initial email it increases email open rates and survey completion rates.
This is your “second” ask and by giving your customers an invitation, they will be looking for your survey and more ready to complete it.
#2: Create a Creative Announcement
Now it’s time to craft the email that includes your survey link. This is the short amount of text you use to persuade your customers to actually click on the link and take your survey.
A few rules of thumb to get the most opens on your survey email include the following:
- Personalize your email. You can personalize the subject line of your email and in the body of the email. Your email service provider allows you to personalize your emails, and this will get you more opens.
- Use very short, descriptive text. Break it up into short paragraphs of no more than two sentences.
- Tell your respondents very quickly why they should complete the survey and what they will get for doing it.
- Tell customers how long the survey will take.
- Thank them for participating. You really want to recognize they are taking their own time to complete your survey.
#3: Send a Reminder
You’ve sent the pre-invitation, and you’ve sent the survey.
After no more than one week’s time and at least three days after the survey email, you can send reminders to your customers.
Be careful and don’t send reminders to people who’ve already completed it. You should be able to do this through your email service provider.
Many respondents will need this third reminder especially if they’re busy. They also might not have seen your survey email, so this is a gentle reminder.
Final Thoughts
Using email marketing to execute a flawless email survey campaign is a great way to get more responses from your respondents. (tweet this)
You’ve been invited into your customer’s inboxes, and they expect your emails.
You’ll find they are also willing to finish your survey.
Finally, don’t forget to send a thank you to all of your customers who completed your survey.
If you’re giving them something for finishing your survey, this email might serve as the link to their bonus or gift. Or you might use this email to tell them how to get their gift for finishing your survey.
Begin and end this email with a thank you. This is the last email reference to your survey. If you ever want to send your customers another survey, you want to over thank them, so they feel valued for helping you.
Surveys can help you get valuable customer feedback. You can then use this feedback to improve your business. Are you ready to get started with your Survey Town account? Start with your account today.
Image: Melinda Gimpel on Unsplash