We live in a digital landscape where what other people think about your business is on display every day.
This is why customer reviews and shared positive comments on social media are vital to your growth and success.
Let’s look at increasing customers who share positive experiences on social media and how to do it.
For example, if you sell outdoor wear, you could pose this question, “If you wear our down jacket, how do you like it?” Or you could ask all wearers of your down jacket to share their photos on Facebook.
You’ll want to ask specific questions that lead customers to share positive things about your products and services. Ask what they liked about an item, how its been helpful to them, or if they’d recommend it to others and why.
Provide the Ultimate in Customer Service
With nearly 90% of people trusting online reviews as much as a personal recommendation, you can see why shared positive
are so important.
By creating a strategy and implementing a process that encourages your customers to not only leave reviews but positive experiences on social media, you’ll increase engagement and overall trust in your brand.
Don’t forget to always respond to these shared experiences (both positive and negative). Be real and connect with social users consistently.
These positive shared experiences will encourage others to find your business a trustworthy one and one that they are confident doing business with.