Why SurveyTown might be the right choice for you.  

SurveyMonkey is a great tool and we admire them in many ways.  But if you are in the market for a survey builder, here are some reasons you might want to take a look at SurveyTown instead.

1 . Customize Your Success Pages with Images

When your respondents finish the survey, you may want to thank them or show your own social media icons to allow them to share their experience with their friends.  In SurveyTown you can customize your survey success pages with images or icons. Upload them and we will host them for you!

2. Monthly Commitment

Don’t get us wrong, commitments can be good.  But SurveyMonkey walls off lots of functionality unless you pay for an annual account.  At SurveyTown, we don’t have this limitation.  You get full access the functionality of your account with only a month-to-month commitment.

3. Obsessed with Customer Service

We are small (for now) and obsessed with customer service.  Working with SurveyTown you get access to a small dedicated team that is devoted to customer service and ready to collaborate.

4. Survey Personalization

With our URL Variables, you can create questions that address the survey taker specifically.  For example, “George, please rate your experience” or “How did you enjoy the performance of ‘Wicked‘?”.  In both examples the question text as been customized to the survey taker given who they are or what they have purchased, which increases response rates.

5. API Access for 30% less

Looking for a survey partner you can integrate with.  Our API is robust and includes Webhooks.  Also, we give Direct API Access at our Professional Account level which is $70 (instead of SurveyMonkey’s $99) and does not require a yearly commitment.

6. Embed Survey Questions in Emails sent from any Email Service Provider

In SurveyTown, we give you the code that you can use to embed survey questions in emails you are sending out.  So you can put them in emails generated by Campaigner, Bronto, Mailchimp or any other Email Service Provider.  You can also embed them in custom emails you maybe generating or sending out via other applications.

7. Enterprise-Grade White-label

SurveyTown is a great fit for agencies because in addition to giving you an “unbranded” URL to host your surveys and allow you to customize success URLs, we also allow you to add your logo inside the application itself and to sell it as your own product to your customers.  In addition, SurveyTown gives you the ability to manage multiple accounts through one administrative interface.   For more info please see the blog post –  the difference between white-labeling and white-label reselling surveys.

8. Tagging

SurveyTown has tagging instead of foldering which means you can label one survey with multiple tags which is tantamount to putting a survey in two or more separate folders at once.  You can also add, edit or delete these tags via our API.

9. Additional Enterprise Users are only $20 a month

You can add additional “Enterprise” users inside of SurveyTown and share administrative privileges with them (or not) for $20 a month. An additional user at SurveyMonkey’s “Platinum” level will double the cost of your account.

10. Mobile Surveys – “Tap Your Phone, Take A Survey”

Want to improve your “in person” survey responses.  Let’s us partner with you on “Tap Your Phone, Take A Survey”.

 

 

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Feel free to create a SurveyTown trial account or to talk more or schedule a demo please contact us.

 

 

SurveyTowners – We have launched a new version of SurveyTown that includes changes to the survey overview, the introduction of tagging, the unification of surveys with events and some changes to the completed surveys properties tab.  Read below for an overview of the changes.

New Survey Overview

Let’s start with the survey overview changes. You should notice right when you login the a new look.  The new survey overview page is aimed at make searching and finding new surveys faster and easier.  Here’s a screenshot.

There are many changes to see here.

• First, all “Draft”, “Scheduled”, “Active” and “Completed” have been unified into one view.  You can easily filter out and see surveys of one particular type using the “Status” dropdown at the top left. (1)
• We have introduced Tags as an organizational tool. (for more info on what tags are see below)  You can filter for surveys that have been tagged with certain tags.  (2)
• Events tab has been replaced by the “Events” tag.  If you had surveys that were event registrations, instead of finding them in a separate “Events” tab, they are now tagged as “Events”. (5)  You can find them specifically by filtering for surveys tagged as events.
• Sort Alphabetically or by Date Created – We added a dropdown that allows you to sort your surveys based alphabetically or by the date they were created.
• Searching as been added – You can now search for survey names using the search box (4)
• Added relevant dates – We added into the view important dates depending on the type of survey you are looking at.  So for Draft surveys, we now show the “Last edited” date, for Scheduled surveys we show “Scheduled” date, for Active surveys we show the “Activated on” date and for Completed surveys we show the “Completed On” date.

We also added icons that represent the different statuses of surveys next to the survey names.

For more help you can see our survey overview help page.

Tags

We added to the application the concept of tags.  Tags are simply words you use to label surveys so you can easily group them together.  Using them is kind of like putting surveys into folders except that Tags have the added feature of being able to add several of them to a survey.  Once you tag surveys you can then filter for them on the survey overview page. (see above)

To creating a tag is simple.  One way is to navigate from the top menu.

 

And then you get the to the tags overview screen which allow you to create, edit, or delete tags.

Once you create a tag you can apply them when you create a new survey or even after they are activated or completed.

For more you can see our tags help page.

Events unification with Surveys

Since there was not functional different between an “event” and a “survey”, creating an event versus a survey was a purely organizational concept.  Since we have now introduced tags, we are leverage the new tagging system to unify the two concepts and get rid of the redundant tabs.  If you had any events, we have automatically created and applied an “Event” tag to any of those surveys and now you can find them by filtering on the tag “Event”.

Properties tab added to reports view

We have added a “Properties” tab in the reports so you can manage the survey tags or edit your survey name and included the information that was normally on the survey overview page such as the survey URL, ID and any URL variables you may have defined.

 

 

API additions

For developers out there, we added the ability to create, edit, apply and delete tags to the API.

The Tag related API calls we added are

• Survey_Add_Tag
• Survey_Remove_Tag
• Tag_Create
• Tag_Update
• Tag_Delete
• Tag_List

We also added two other calls changing surveys status and they are.

• Survey_Start
• Survey_Stop

We hope you enjoy the new features and please feel free to give us any feedback to support(at)surveytown.com.

 

The term “white-label” (or “private label”) is used often to describe the ability to re-brand a product.  But all flavors of white-labeling are not the same and there is a difference between white-labeling and white-label reselling.   This article explains the difference between white-labeling and white-label reselling a survey product like SurveyTown.

White-labeling a survey builder usually means you have the ability to:

• Use a generic URL to host the survey – So instead of hosting a survey which has a brandname in it like https://surveytown.com/se2342, for example, the URL will have a generic domain. Ours is “myfeedback.io”. 
• Remove any product branding on the survey itself and define non-branded success pages
• Have the ability to add multiple users to one account

White-labeling is generally a service for any organization, especially a larger one, who might not want a customer taking a survey to know that it is hosted at a third party provider.  They may also have multiple people in their organization who are running surveys and want to give access to different users to see results.

White-label reselling is quite different in that it includes the features that allow you to brand and resell a product as your own.  In addition to the above, white-label reselling features include the ability to: 

• Skin the application to show a different brand name – This means replacing the  logo and colors inside the application with your own so that it looks like a customized product.
• Create and control new accounts – Generally called sub-accounts, each new sub-account can have one or more users.
• Hide the billing page and redirect users of the application to a reseller’s website
• Customize the powered-by images and landing pages to show your custom brand.  
• Change the URL of where surveys are hosted to a branded URL – for example http://surveys.SURVEYRESELLER.com/
• Customize the login URL

In addition, the reseller themselves can control their own sub-account’s ability to: 

• Show a generic URL instead of the reseller branded URL
• Remove any product branding on the survey itself and define non-branded success pages (it’s the Reseller brand that is being hidden in this case)
• Ability to add multiple users to their sub-account

The customers who choose white-label reselling are generally people who want to offer the survey product as a product of their own.  Here are two examples.

• Product Developers – Companies that integrate surveys into another software or service usually for a specific target niche or software and sell the product as their own.
• Agencies – Companies who may be running surveys on behalf of several other businesses.

Marketing Language

The breakdown of the difference between white-labeling and white-label reselling is important because when getting quotes is important to distinguish.  Basically, if a company says they do white-labeling they may or may not include the ability to do white-label reselling.  

SurveyTown

SurveyTown includes the ability to white-label and to white-label resell.  This means in addition to removing branding in any particular account, you can also rebrand the entire app so that your customers can login to their own separate accounts which you control through a master account.

If you have any questions or would like to discuss which options work best for your company, please reach out to us and we will get back to you right away – https://surveytown.com/support/.